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Terms & Conditions

Terms & Conditions

1. Terminology

As used in these Terms and Conditions:

  1. “Activity” means each recreational or other activity organized by us or any Supplier on our behalf and occurring in the course of the Trip (for clarity, excluding all Independent Activities).
  2. “Guest,” “Traveler,” “you”, and “your” refer to the guest or passenger making a Trip or travel reservation with us and also includes any member of a guest’s or passenger’s traveling party.
  3. “Guest Confirmation” means the confirmation of booking.
  4. “Independent Activity” means each recreational or other activity or excursion not organized or conducted by us or any of our Supplier(s) on our behalf, including Guest’s travel to or from: (i) the Trip and/or (ii) such activities (for clarity, excluding all Activities).
  5. “Our”, “us”, and “we” refer to ESPN Productions, Inc., One ESPN Plaza, Bristol Connecticut 06010-7454.
  6. “Trip” means an ESPN Experience on our website or marketing materials, or an ESPN Experience you have reserved that is set forth in your Guest Confirmation and includes all Activities.

2. Service Providers/Suppliers:

We may engage qualified professional transportation carrier(s), hotel(s), ground operator(s), restaurant(s), or other suppliers of services connected with specific itineraries, Activities, and/or Trips (collectively, “Suppliers”). Suppliers are solely responsible and liable for providing their respective services and we are not responsible for delay, mishap, inconvenience, expense, irregularity, bodily injury, illness, emotional distress, death, or loss to property occasioned by or through the conduct or omission of a Supplier, each of which is subject to the laws of the country or state where the services are provided. In addition, the passenger tickets in use by any carriers will constitute the sole contract between you and the carrier; the carriers are not responsible for any act, omission, or event during the time you are not aboard their conveyances.

3. Independent Activities:

If you decide to participate in any Independent Activity, neither we nor any of our Suppliers shall have any responsibility for or control over your safety or well-being, which will be solely your responsibility.

4. Privacy Policy and Communication Preferences:

Guest consents to these Terms and Conditions and the Terms of Use (see Terms of Use), and acknowledges Guest has read our Privacy Policy (see Privacy Policy) and, as applicable, Your California Privacy Rights (see Your California Privacy Rights). If any portion of the Trip is fulfilled by Suppliers (as defined above), by booking the Trip, Guest understands that we may provide Guest personal information to Suppliers for their independent use to fulfill the reservation. If Guest is receiving any catalogs or mailings, has address updates, or would like to update marketing communication preferences, please visit: Communication Choices.

5. Trip Activity Level Requirements and Unique Risks:

You are advised to carefully read the details of your selected itinerary before booking a Trip to understand the activity level and requirements. Certain itineraries may not be suitable for all Guests, including Guests with disabilities, due to terrain/local conditions, the nature of the Activities, or otherwise. Neither our staff nor our Suppliers/contractors may physically assist Guests who need or may need assistance during the Trip or with respect to any Activity. All Guests are strongly encouraged to consult with their personal physician before booking a reservation. In addition, select itineraries may require Guests to obtain prior written approval from their personal physician.

6. Allergies and Special Dietary Requests:

On the Trip, meals are prepared based on the availability of ingredients in each destination. Please keep in mind specific meal requests may not be available. Please refer to the Trip FAQ for details regarding food and beverage offerings. For food and beverage offerings arranged by us, we use reasonable efforts to communicate special dietary requests to dining locations. You are responsible for deciding whether any particular offering meets your requests, requirements or restrictions. We cannot guarantee the availability of food(s) and/or beverage(s) satisfying any specific dietary requests, requirements, or restrictions or that any offering is completely free of allergens.

7. Eligibility/Minors:

The Trip website establishes minimum eligibility ages for each itinerary as well as recommended minimum ages, which are based on several factors; however, some Activities may have weight or height restrictions and/or different minimum ages than our overall minimum eligibility age or recommended minimum age. Please contact us for details. All persons under age 18 or otherwise lacking legal capacity (collectively, “Minor(s)”) must be accompanied by a parent or legal guardian over age 21 in the same room. In the event a Minor is not accompanied by all legal guardians on the Trip, you agree to carry (or will ensure that the approved traveling companion, if any, carries) a notarized document from each legal guardian not on the Trip, granting approval for the Minor to travel on the Trip and participate in all Trip Activities and to present said documents to any authority requesting them. In the event you are the sole guardian of the Minor, you agree to carry documentation evidencing such and present to any authority when requested.

8. Representation of Health/Safety/Right to Terminate:

By booking your Trip, you represent and certify that: (i) you and all members of your traveling party: (a) have carefully read the details of the itinerary and selected an itinerary that is appropriate for each person’s abilities; (b) do not have any impairment or disability which might present a safety risk during the Trip or any of the Activities; (c) have consulted with a personal physician as appropriate; and (d) will immediately advise us at ESPN.Experiences@espn.com, if anyone in your travel party is unable to meet the safety requirements that are necessary for the safe operation of the Trip or any Activity and/or their participation in it/them; and (ii) you have the right and authority to make the foregoing representations and certifications on behalf of yourself and all members of your traveling party. If your or any member of your traveling party’s circumstances change between the date of booking and the Trip departure, you must inform us as soon as possible and advise us of any special requests.

We reserve the right to cancel, terminate, discontinue, or modify any reservation, Trip, or Activity, if the Guest cannot meet the safety requirements that are necessary for safe operation or participation in such reservation, Trip or Activity or fails to obey signage, instructions, protocols, or rules. We further reserve the right to: (i) immediately terminate any Trip or Activity if the Guest is disruptive or otherwise adversely impacts the experience for others, without any refund to the Guest; and (ii) make changes to the itinerary or Activity as appropriate for safety, security, comfort, or convenience, without liability or notice.

9. Pregnancy:

Common carriers and Suppliers may have restrictions which are applicable to women who are pregnant, and, depending on the week of pregnancy, pregnant women may not be permitted to book or participate in certain Activities. In such instance, neither a physician’s medical statement nor a waiver of liability will be accepted by us. We cannot be held responsible or liable for any complications relating to pregnancy at any stage. If pregnant, you are strongly encouraged to consult with your personal physician before booking a Trip regardless of itinerary. Please contact us if you have questions about specific itineraries.

10. Travel Insurance:

Travel insurance is strongly recommended and is available through multiple independent travel insurance providers. Travel insurance typically provides coverage for Trip cancelation and interruption, baggage protection and delay, travel accidents and delay, and emergency medical and dental services and certain associated transportation. If you do not purchase travel insurance, you are responsible for any medical expenses, any medical evacuation costs, and any other costs arising during your travel.

11. Pricing Details:

All prices are: (i) per person based on two persons sharing a room, unless otherwise noted; (ii) quoted in U.S. dollars; (iii) estimates based on tariffs; currency values, airfares (if provided) and third-party charges; and (iv) subject to change prior to booking. Prices vary for each Trip based primarily on when you book, when you travel, room configuration and room location. The specific inclusions of the Trip are set forth in the itinerary. Any items not specifically noted are not included in the Trip price.

12. Payment in Full:

A per-person payment in full of 100% of the Trip price upon booking is required to confirm a reservation.

13. Currency; Payment Methods

Payment(s) must be made in U.S. dollars. We only accept major U.S. credit cards. Do not send cash, check or any other form of payment. A Guest’s reservation may be rejected if full payment is not received upon booking. Payment and deposit policy for bookings made for a group (“Group Travel”) may vary. Please contact us or your travel agent, if applicable, for complete details.

14. Guest Cancellations and Refunds:

Failure to strictly comply with payment requirements, or any other applicable policies and procedures (including all Guests signing the Consent to Background Check and General release, COVID-19 Release, and Travel Agreement), will result in the automatic cancelation (or rejection) of pending reservations.

If any Guest’s background check is unsatisfactory to ESPN in its discretion: (a) such Guest(s) will be unable to participate in the Trip and a full refund for such Guest(s) will be issued, and (b) a full refund will be issued for any members of such Guest’s traveling party who choose to cancel their reservation as a result of such determination. Arriving late or leaving a Trip in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of a Trip.

15. Pre- and Post-Trip Extensions and Extra Arrangements:

If Guests choose to arrive prior to the start of the Trip or extend their stay after the end date of the Trip, Guests are solely responsible for any reservations and costs associated with pre- and post-Trip travel, stays and activities and assume all liability in connection therewith. For clarity, all the foregoing shall be considered Independent Activities (as defined above).

16. Guests' responsibility for travel to/from trip:

All Guests are solely responsible for arranging and paying for all travel and transportation necessary to arrive at the starting location and depart from the final location identified on the Trip itinerary. Any cancellation or delays resulting from Guest’s travel to/from the Trip will not entitle you to a refund, pro-rata refund or future credit in the event you are unable to participate in all or a portion of the Trip. We have no liability or responsibility for the performance of services by any such transportation service provider(s) including, but not limited to, accident, death, personal injury, property damage, cancelation, or delay. Your transportation ticket(s) and associated terms and conditions constitute the entire agreement between you and the respective transportation service provider(s) (and not us). It is your responsibility to apprise yourself of, and comply with, the transportation service providers’ respective terms and conditions of service and airport security requirements, as applicable.

Neither we, our Suppliers, nor any of our/their parents, subsidiaries or affiliates will be liable for any transportation service provider’s cancelation penalty incurred by the purchase of a nonrefundable ticket to or from the Guest’s Trip departure city or return city. Any such tickets issued are subject to the respective carrier’s refund policy. Baggage and personal effects are at all times the sole responsibility of the Guest.

17. Itinerary Modifications/Our Right to Cancel:

We will make every reasonable effort to operate the Trips as advertised; however, we reserve the right to curtail or modify the itinerary, including but not limited to curtailment or modification of Activities, hotels, meals, and transportation, as we deem necessary. Please also note that during certain holidays and peak periods or due to repairs or renovations, some Activities may be disrupted or unavailable. Deviations from planned Trip itineraries or any aspects of the travel may occur. We and our Suppliers further reserve the right to modify certain services to accommodate a smaller group, if a minimum number of guests is not reached. Similarly, the stated group maximum size may be marginally exceeded if necessary to accommodate a family. None of these modifications or changes shall affect the Trip price or entitle you to any credit or refund. We shall also have the right, in our sole and absolute discretion to cancel or modify a reservation in whole or in part, at any time if the reservation includes or was made as the result of a mistake or error of any kind, including, but not limited to, a mistake or error in price or description of the Trip or Activity, where it appears that a Guest has engaged in fraudulent or misleading activity in making the reservation, or due to prior disputed or suspected fraudulent payment transactions, In the event of such cancellation you shall not be entitled to any credit or refund.

We reserve the right to cancel any Trip or Activity because of inadequate enrollment that makes the Trip or Activity economically infeasible to operate or because of good-faith concerns with respect to the safety, health, or welfare of the Guests. If we cancel a Trip prior to departure, the Guest will be provided with a full refund of monies paid to us; except in the event that the cancelation is due to a significant event that makes it infeasible to operate the Trip as planned, in which case the Guest will be provided with a refund and/or credit toward a future Trip equivalent to the amount paid.

If a Guest elects to leave a Trip in progress of their own volition, the Guest will not receive any type of refund. If we cancel the Trip in progress and the Guest elects not to immediately return to the Guest’s original point of departure for the Trip, or if the Guest elects to leave a Trip in progress of their own volition, the Guest acknowledges and agrees that: (i) all such activities shall be considered Independent Activities (as defined above); (ii) the Guest shall be solely responsible for Guest’s travel plans once Guest departs the Trip; (iii) neither we nor any of our Suppliers shall have any responsibility for or control over the Guest’s safety or activities once the Guest departs the Trip and Guests will be solely liable therefor; and (iv) the Guest will be solely responsible for any and all costs that may arise out of the Guest’s decision to not return to the original point of departure from the Trip in progress. Except as outlined above when we cancel a Trip, you will have full responsibility for any expenses, incurred by you in preparing for a canceled Trip or for any additional arrangements should you embark prior to the scheduled group departure date.

18. Travel Agreement:

The General Release, COVID-19 Release, and Travel Agreement, which also incorporates these Terms and Conditions (the “Travel Agreement”) is an agreement containing a general release of liability, indemnity, assumption of risks and other provisions provided to you upon booking. Each Guest is required to sign and return the Travel Agreement to us as soon as possible. If a Guest chooses not to execute the Travel Agreement, such Guest will not be able to participate on the Trip and all amounts paid for such Guest’s reservation are nonrefundable. Once we receive your executed Travel Agreement, your amounts paid are nonrefundable unless otherwise stated in your Guest Confirmation.

19. Force Majeure:

Neither we nor our corporate parent, subsidiaries, affiliates, assigns, employees, officers, directors, successors, representatives, agents, or independent suppliers, will be held liable for any loss or damage due to delay, cancelation, or disruption in any manner caused by any of the following causes, to the extent beyond our reasonable control: acts of God, accidents, riots, wars, hostilities, blockages, revolutions, riots, insurrections, terrorist acts, epidemics or pandemics (including but not limited to COVID-19), quarantines, civil commotions, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, labor strikes, fire, explosions, or sabotage.

20. Name Changes/Transferability:

Reservations and Trip components are non- transferable. We will make a reasonable effort to accommodate changes to Guest names prior to departure (subject to each Guest signing the Travel Agreement) provided that at least one member of the originally-booked party travels; however, we reserve the right to pass on to you any third-party costs (such as from our Suppliers (as defined herein)) we incur in so doing.

21. Governmental Advisories/Necessary Travel Documents:

You are solely responsible for obtaining and understanding current travel advisories, warnings, requirements, and restrictions by contacting your travel agent, applicable embassies, and consulates. We strongly encourage you to visit the U.S. State Department's website at https://travel.state.gov and the U.S. Centers for Disease Control and Prevention website at https://www.cdc.gov. Non-U.S. residents should consult the appropriate consulates regarding passport, visa, and other document requirements. All Guests must have valid government-issued proof of citizenship to travel, in addition to any other requirements of the country of origin and countries visited. Those without proper documentation may be denied travel. In addition, you may be denied entry to the countries visited if you do not meet each country's entry requirements. You are solely responsible for notifying us of flight or transportation changes affecting your arrival to the Trip. Failure to obtain documents does not negate the Travel Agreement, and any extra costs incurred for rerouting due to travel without the necessary documents will be your responsibility.

You are solely responsible for obtaining any documents required for your participation on the Trip such as a valid passport, all visas, vaccination certificates, and any other documents which may be required by your itinerary or as required for traveling with Minors and complying with any destination specific requirements or restrictions.

22. Governing Law:

YOU AGREE THAT ANY DISPUTE WHATSOEVER (WHETHER IN TORT, CONTRACT OR BASED ON STATUTE) IN CONNECTION WITH, RELATED TO, OR ARISING DIRECTLY OR INDIRECTLY FROM YOUR TRIP, YOUR PURCHASE OF A TRIP FROM US, THESE TERMS AND CONDITIONS, THE TRAVEL AGREEMENT, OR ANY OTHER DOCUMENTATION RELATED TO YOUR TRIP SHALL BE DETERMINED EXCLUSIVELY IN ACCORDANCE WITH THE TRAVEL AGREEMENT AND THE LAW OF THE STATE OF CONNECTICUT, WITHOUT REGARD TO ITS CONFLICT OF LAWS PRINCIPLES. THESE TERMS AND CONDITIONS, THE TRAVEL AGREEMENT, AND ANY OTHER DOCUMENTATION RELATED TO YOUR TRIP SHALL BE DEEMED TO BE ENTERED INTO AND CONSUMMATED ENTIRELY IN THE STATE OF CONNECTICUT.

23. California Travel Restitution Fund Not Applicable

We are not a participant in the California Travel Consumer Restitution Fund.

24. RESERVED.

25. Terms Subject to Change:

These Terms and Conditions are subject to change at any time without prior notice.

(Revised: 4/23/2025)